PK65 Privacy Policy

1 Introduction

PK65 operates an online gaming and sports betting platform available at pk65.top. This Privacy Policy describes how PK65 collects, uses, stores and protects the personal information of users who register and use our platform.

We understand that privacy is important to Pakistani users. Whether you are depositing in PKR via JazzCash, placing a bet on a PSL match or playing Live Casino games, you should feel confident that your personal data is handled carefully and responsibly. That is the standard we hold ourselves to.

This policy applies to all personal data collected through pk65.top, including data collected when you browse the site without registering, when you create an account, when you make transactions and when you contact our support team.

2 Data We Collect

PK65 collects personal data in the following categories:

We do not intentionally collect sensitive personal data such as biometric information, medical records or information about religious or political views. If any such information is inadvertently included in communications you send to us, it will not be stored or used beyond resolving your query.

3 How We Use Your Data

PK65 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and age, and enabling you to log in securely.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform delivery: Providing Sports Betting, Live Casino, Slots, Fish Games and all other platform features to you.
• Security and fraud prevention: Monitoring account activity for suspicious behaviour, protecting your account from unauthorised access and investigating potential breaches of our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and processing complaints.
• Compliance: Meeting our obligations under applicable laws, including responding to lawful requests from authorities where required.
• Platform improvement: Using anonymised, aggregated usage data to understand how our platform is used and to improve the user experience over time.
• Responsible gaming: Monitoring usage patterns that may indicate problem gaming behaviour and providing appropriate support or restrictions where needed.

We do not use your personal data for automated decision-making that produces significant effects on you without human oversight. If your account is flagged for review, a member of our team assesses the situation before any major action is taken.

4 Payment Data

All financial transactions on PK65 are conducted in PKR. Our supported payment methods include JazzCash, Easypaisa, Raast, direct bank transfer and mobile wallets as available in your account at the time of transaction.

When you make a deposit or request a withdrawal, relevant transaction reference data is processed by our payment partners. PK65 receives confirmation of transaction status but does not store your full mobile wallet credentials, card numbers or bank login details on our own servers.

Payment data shared with third-party processors is governed by those providers' own privacy policies. PK65 selects payment partners who maintain appropriate data security standards. If you have concerns about how a specific payment provider handles your data, please review their privacy documentation directly.

Transaction records — including deposit amounts, withdrawal requests and PKR balances — are retained as part of your account history. These records may be reviewed by our compliance and support teams in the event of a dispute or investigation.

5 Data Sharing

PK65 does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and mobile wallet providers receive the minimum data required to process your PKR transactions.
• Game software providers: Third-party providers who supply our Live Casino, Slots and Fish Games content may receive technical session data necessary to deliver their games to your device.
• Identity verification services: Where we use third-party tools to verify documents submitted during account verification, only the documents you provide are shared with the verification service.
• Legal and regulatory authorities: PK65 will disclose personal data to law enforcement or other authorities where required to do so by a lawful order or where we have a genuine obligation to report illegal activity.
• Business transfers: In the event of a merger, acquisition or sale of assets, user data may form part of the transferred assets. We will notify registered users of any such change that affects how their data is handled.

All third parties with whom we share data are required to handle it securely and only for the specified purpose. We do not permit our data-sharing partners to use your information for their own marketing or unrelated commercial activities.

6 Cookies and Tracking

PK65 uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for basic platform functions such as keeping you logged in during your session, remembering your language preference and maintaining your session security. These cannot be disabled without affecting how the platform works.
• Analytics cookies: Used to collect anonymised data on how users navigate the platform — which pages are visited, how long sessions last and where users encounter issues. This helps us improve the experience over time.
• Functional cookies: Remember your preferences — such as your preferred sports categories or recently viewed games — so the platform feels more personalised on your next visit.
• Security cookies: Help detect and prevent fraudulent activity, bot traffic and unauthorised access attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using PK65 but may affect certain personalisation features. Please note that clearing all cookies will log you out of your current session.

7 Data Retention

PK65 retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data and the reason it was collected:

• Account and identity data is retained for the duration of your account and for up to five years after closure to meet standard record-keeping obligations.
• Transaction and financial records are retained for a minimum of five years from the date of each transaction.
• Support communications are typically retained for up to two years unless they relate to an ongoing dispute, in which case they are kept until the matter is fully resolved.
• Technical and usage logs are retained for shorter periods — typically between 90 days and 12 months — as they are used primarily for security monitoring and platform performance analysis.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked back to you personally.

8 Security Measures

Protecting the personal data of PK65 users is a priority we take seriously. The security measures we have in place include:

• Encryption of data in transit using TLS (Transport Layer Security) across all platform connections.
• Encrypted storage for sensitive account and financial data at rest.
• Access controls that limit which members of our team can view personal data, based on their specific role and need.
• Regular security reviews and monitoring of our systems for vulnerabilities or unusual activity.
• Two-factor authentication options available to users for additional account protection.

No online system can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected users as quickly as possible and take immediate steps to contain the breach and prevent further exposure.

You also play a role in keeping your account secure. Use a strong, unique password for your PK65 account, do not share your login credentials with anyone and contact our support team immediately if you believe your account has been accessed without your permission.

9 Your Rights

As a PK65 user you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data PK65 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or outdated, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data. This right is subject to certain limitations — for example, we may be required to retain transaction records for compliance reasons even after your account is closed.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, such as while a complaint is being resolved.
• Right to object: You can object to certain uses of your data, particularly where processing is based on our legitimate interests rather than a legal requirement.
• Right to portability: You can request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, contact our support team with your registered account details and a clear description of your request. We will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect account security.

10 Minors

PK65 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that personal data has been collected from a minor, the relevant account will be closed immediately and the data deleted.

If you are a parent or guardian and believe that a minor has registered on PK65, please contact our support team immediately so that we can investigate and take appropriate action.

11 Changes to This Policy

PK65 may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised date. Where changes are significant, we will make reasonable efforts to notify registered users through their registered contact details.

We recommend reviewing this page periodically. Continued use of the PK65 platform after an update to this policy constitutes your acceptance of the revised terms. If you disagree with any changes, please stop using the platform and contact our support team to close your account.

12 Contact Us

If you have questions about this Privacy Policy, about how your personal data is handled, or if you wish to exercise any of your data rights, our support team is available 24 hours a day, seven days a week.

You can reach us via the live chat feature on the platform or by emailing us at [email protected]. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.

For responsible gaming enquiries — including self-exclusion, deposit limits or cooling-off periods — please visit our Responsible Gaming page for dedicated guidance.